Privacy Policy

1Information We Collect

Information You Provide Directly:

• Full name and mailing/delivery address
• Email address and mobile phone number
• Order details, product selections, delivery instructions, and purchase history
• Payment information (processed securely via PCI-DSS compliant processors; we do not store full card numbers)
• SMS/text messaging consent records — including date, time, and method of opt-in
• Communications you send us via phone, email, or text message

Information Collected Automatically:

• Website usage data: pages visited, time on page, and referring URLs
• Browser type, operating system, and device information
• IP address and approximate geographic location
• Cookies, pixel tags, and similar tracking technologies (see Section 6)

2How We Use Your Information

We use the information we collect to:

• Process and fulfill orders and coordinate deliveries
• Send order confirmations, order-ready alerts, and delivery status updates via SMS and/or email
• Send promotional offers and marketing communications — only to customers who have provided separate, explicit opt-in consent
• Respond to customer service inquiries and support requests
• Improve our website, product offerings, and services
• Analyze website usage and performance trends
• Comply with applicable laws and regulations
• Detect, prevent, and address fraudulent or unauthorized activity

3SMS / Text Messaging Data

Cedar Park Packing & Moving Supply sends SMS messages to customers who have explicitly opted in. Messages include transactional order notifications and, with separate consent, promotional marketing messages.

• What we collect for SMS: Mobile phone number, opt-in consent record (date, time, method), and message delivery records.
• How we use SMS data: Only to send the categories of messages you consented to.
• Message frequency: Varies by order activity. Promotional messages sent occasionally.
• Message & data rates: Standard rates may apply depending on your carrier and plan.
• To get help: Reply HELP to any message or call (512) 920-6341.
• To stop all SMS: Reply STOP to any text. One confirmation will be sent; no further messages will follow.

4No Sharing of SMS Opt-In Data

5How We Share Your Information

We may share general personal information (not SMS opt-in data, which is governed by Section 4) only in these limited circumstances:

• Service Providers: Trusted vendors assisting with payment processing, order fulfillment, website hosting, email delivery, and SMS transmission. All providers are bound by data protection agreements.
• Legal Requirements: When required by law, court order, subpoena, or governmental authority.
• Safety & Fraud Prevention: To protect the rights, property, or safety of Cedar Park Packing & Moving Supply, our customers, or the public.
• Business Transfers: In connection with a merger, acquisition, or asset sale. Affected customers will be notified in advance.

We do not sell personal information to data brokers, advertising networks, or third-party marketers.

6Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze performance.

Types of cookies we use:

• Essential Cookies: Required for core website functions (e.g., session management, cart). Cannot be disabled without affecting functionality.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is collected in aggregate and anonymized.
• Preference/Marketing Cookies: Remember your settings and may be used to show relevant content. Set only with your consent.

You can refuse or delete cookies through your browser settings. Disabling cookies may affect certain features. You may also opt out of Google Analytics tracking via the Google Analytics Opt-Out Add-on.

7Data Security Practices

We implement multiple layers of administrative, technical, and physical safeguards to protect your personal information:

• HTTPS/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard TLS protocols.
• Access Controls: Customer personal data is accessible only to authorized personnel on a strict need-to-know basis.
• Payment Security: Payment card transactions are processed through PCI-DSS compliant third-party processors. We do not store raw card numbers.
• SMS Consent Record Security: Opt-in consent records are stored securely in our CRM system, separate from general marketing lists.
• Vendor Due Diligence: Third-party service providers handling personal data must maintain appropriate security standards and sign data processing agreements.
• Data Breach Response: In the event of a security incident, we will notify affected individuals and relevant authorities as required by applicable law.

No method of internet transmission or electronic storage is completely secure. If you have security concerns, contact us immediately at (512) 920-6341.

8Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to our legal retention obligations.
• Data Portability: Request your data in a portable, machine-readable format where technically feasible.
• Unsubscribe from SMS — Text STOP: Reply STOP to any text message at any time. One confirmation message will be sent; no further texts will follow.
• Update Contact Preferences: Contact us at (512) 920-6341 or support@cedarparkpackingandmovingsupply.com.
• Unsubscribe from Marketing Emails: Click "Unsubscribe" at the bottom of any marketing email.
• Cookie Opt-Out: Manage cookie settings through your browser settings (see Section 6).

We will respond to all verifiable privacy requests within 30 days.

9Data Retention

We retain personal information as long as necessary to fulfill the purposes in this policy and comply with legal obligations:

• Order and transaction records: minimum 7 years for accounting and tax compliance.
• SMS opt-in and opt-out consent records: minimum 4 years as required by telecommunications regulations.
• Customer contact information: retained while your account is active or as needed to provide services.

Upon a valid deletion request, we will delete or anonymize your data unless retention is required by law.

10Children's Privacy

Our website and services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such data, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us right away.

11Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. When material changes occur, we will post the revised policy on our website and update the "Last Updated" date. Your continued use of our services after the effective date constitutes acceptance of the revised policy.

12Contact Us

To unsubscribe from SMS: reply STOP to any text. To unsubscribe from email: click "Unsubscribe" in any marketing email.