Privacy Policy

1 Information We Collect

Information You Provide Directly:

• Full name and mailing/delivery address
• Email address and mobile phone number
• Order details, product selections, delivery instructions, and purchase history
• Payment information (processed securely via PCI-DSS compliant processors; we do not store full card numbers)
• SMS/text messaging consent records — including date, time, and method of opt-in
• Communications you send us via phone, email, or text message

Information Collected Automatically:

• Website usage data: pages visited, time on page, and referring URLs
• Browser type, operating system, and device information
• IP address and approximate geographic location
• Cookies, pixel tags, and similar tracking technologies (see Section 6)

2 How We Use Your Information

We use the information we collect to:

• Process and fulfill orders and coordinate deliveries
• Send order confirmations, order-ready alerts, and delivery status updates via SMS and/or email
• Send promotional offers and marketing communications — only to customers who have provided separate, explicit opt-in consent
• Respond to customer service inquiries and support requests
• Improve our website, product offerings, and services
• Analyze website usage and performance trends
• Comply with applicable laws and regulations
• Detect, prevent, and address fraudulent or unauthorized activity

3 SMS / Text Messaging Data

What we collect for SMS: Mobile phone number, opt-in consent record (date, time, method), and message delivery records.

How we use SMS data: Only to send the categories of messages you consented to — order confirmations, ready-for-pickup notifications, delivery updates, and/or promotional offers.

Message frequency: Message frequency may vary depending on your order activity. Promotional messages are sent occasionally.

Message & data rates: Standard message and data rates may apply depending on your mobile carrier and plan.

To get help: Reply HELP to any message or contact us at (512) 920-6341.

To stop all SMS messages: Reply STOP to any text message. You will receive one final confirmation and no further messages will be sent.

4 No Sharing of SMS Opt-In Data

This no-sharing policy applies to SMS opt-in data collected through all channels — our website opt-in form, in-store sign-ups, or any other method.

5 How We Share Your Information

We may share general personal information (not SMS opt-in data, which is governed by Section 4) only in these limited circumstances:

• Service Providers: Trusted vendors assisting with payment processing, order fulfillment, website hosting, email delivery, and SMS transmission. All providers are bound by data protection agreements and may only use data to perform services for us.
• Legal Requirements: When required by law, court order, subpoena, or governmental authority.
• Safety & Fraud Prevention: To protect the rights, property, or safety of Cedar Park Packing & Moving Supply, our customers, or the public.
• Business Transfers: In connection with a merger, acquisition, or asset sale. Affected customers will be notified in advance.

We do not sell personal information to data brokers, advertising networks, or third-party marketers.

6 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze performance.

What are cookies? Cookies are small text files stored on your device by a website. They help the site remember your preferences and provide usage insights.

Types of cookies we use:

• Essential Cookies: Required for core website functions (e.g., session management, cart). These cannot be disabled without affecting functionality.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is collected in aggregate and anonymized.
• Preference/Marketing Cookies: Remember your settings and may be used to show relevant content. Set only with your consent.

Pixel tags & web beacons: We may use pixel tags in emails to track open rates and link clicks, allowing us to improve our communications.

Third-party cookies: Some content embedded on our site (e.g., maps, payment widgets) may set cookies from third parties. We do not control those cookies.

Managing cookies: You can refuse or delete cookies through your browser settings. Disabling cookies may affect certain features. You may also opt out of Google Analytics tracking via the Google Analytics Opt-Out Add-on.

We do not use tracking technologies to collect SMS opt-in data or to serve targeted advertising based on your SMS consent.

7 Data Security Practices

We implement multiple layers of administrative, technical, and physical safeguards to protect your personal information:

Limitations: No method of internet transmission or electronic storage is completely secure. While we use commercially reasonable safeguards, we cannot guarantee absolute security. If you have security concerns, contact us immediately at (512) 920-6341.

8 Your Rights & Choices

You have the following rights regarding your personal information. To exercise any of them, contact us using the information in Section 12:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to our legal retention obligations.
• Data Portability: Request your data in a portable, machine-readable format where technically feasible.
• Unsubscribe from SMS — Text STOP: Reply STOP to any text message at any time. This immediately removes you from all SMS lists. One confirmation message will be sent; no further texts will follow.
• Update Phone Number or Contact Preferences: Contact us at (512) 920-6341 or [email protected] to update your number or communication preferences at any time.
• Unsubscribe from Marketing Emails: Click "Unsubscribe" at the bottom of any marketing email.
• Cookie Opt-Out: Manage cookie settings through your browser settings (see Section 6).

We will respond to all verifiable privacy requests within 30 days.

9 Data Retention

We retain personal information as long as necessary to fulfill the purposes in this policy and comply with legal obligations:

• Order and transaction records: minimum 7 years for accounting and tax compliance.
• SMS opt-in and opt-out consent records: minimum 4 years as required by telecommunications regulations.
• Customer contact information: retained while your account is active or as needed to provide services.

Upon a valid deletion request, we will delete or anonymize your data unless retention is required by law.

10 Children's Privacy

Our website and services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such data, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us right away.

11 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. When material changes occur, we will post the revised policy on our website at cedarparkpackingandmovingsupply.com and update the "Last Updated" date. Your continued use of our services after the effective date constitutes acceptance of the revised policy.

12 Contact Us

For any privacy questions, requests, or to exercise your rights:

To unsubscribe from SMS: reply STOP to any text. To unsubscribe from email: click "Unsubscribe" in any marketing email.